The comments section of a website can often be a battleground of ideas and suggestions. Sometimes, the ideas are helpful, and speak words of encouragement toward your business. Other times, anger is expressed through a few lines of text, and negative feedback is given to you.

Atwill Media makes it super simple to view and moderate the comments you receive on your website. In fact, it's so simple that we've only got 3 easy tips for managing your comments in today's blog post!

If you want to learn more about moderating comments, and how these comments are important for your business, we've got some great tips for you.

Add A Comment Section

The first thing you're going to want to do is add a comment box to specific pages of your website, if your client service representatives haven't already done this for you. If you'd like more comment boxes added, you can always add or delete sections of your website by logging in to your website.

To add a Page Comments box, first navigate to the page you wish to add the comment box to, and then go to Add to Page, Content, and then click Page Comments. This automatically adds a comment box to the bottom of the current page you are on. If you want to move the comment box around the page, simply click the blue up or down arrows on the box, or drag and drop the box using your mouse. You can also delete the box by clicking the red X on the right side of the comment box.

Moderate Your Comments

The most important part of having a comments section is actually reading and reviewing the comments you receive. When you get a new comment from a visitor to your website, you will receive a red notification under your Site Tools toolbar option. To view your comments, go to Site Tools, and then Manage Page Comments.

Here, you will see four options: Unmoderated, Displayed, Not Displayed, and Spam. Any new comment that you receive will automatically be filtered under Unmoderated. Comments won't be displayed on your website until you select whether to display them. Under Unmoderated, you can view the comment, who submitted the comment, and when it was submitted. Next to the comment, you can choose to Display, Not Display, or mark the comment as Spam.

Remember, it's not always a good idea to display the nice comments and hide the critical comments. Your customers need to know that they can trust you, and want to see that you take into consideration both the good and bad comments.

Learn From The Feedback

The most important thing you can do with the comments you receive is to pay attention to them, and learn from the feedback. Your customers might have a concern with the business they received from you, or they might have ideas on how you can improve your customer service. It's important to listen to them and see to their needs.

They might also want to tell you how you've made them happy, or recall a nice experience they've had with your company, or one of your employees. Positive feedback is always good to capitalize on, and your customers will appreciate you taking the time to read and respond to them.

The Page Comments tool is a powerful option that allows your customers to give you feedback, as questions, or ask for help anytime they need it.

For more on Page Comments, check out our Help section.