Atwill Media

Posts With The Tag "Customer Service"

Step Up your Online Customer Service Nov 20, 2020 »

We all know that customer service is one of the most critical functions of your business. Without showing your customers that you support them and hear their needs, you risk losing your credibility as a business. 2020 has confirmed what we've known all along: the importance of upkeeping your online business and how it can help keep you afloat when you can't be face to face with your customers. Customer service comes in many shapes and forms and should not be ignored, especially when it…

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Is Your Business Set Up on Yelp? Aug 29, 2018 »

Yelp is an online directory used to help users find businesses in their area. The primary goal of Yelp is to connect businesses and consumers via an online platform. It's been growing in popularity each year since its founding in 2004, and is one of the best platforms to list your business on alongside Google Maps, Apple Maps, and Facebook.

Why You Should Care

Even with the knowledge that Yelp is a fairly big deal in today's online business environment, you may still be thinking "Why do I…

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Learning From Customer Feedback May 25, 2016 »

If you've ever owned a business, you know you can always count on one constant to greet you almost daily throughout your career: customer feedback.

It's one of those things that you hate to love (or maybe love to hate?) Either way, customer feedback is integral in learning about yourself, and whether you're meeting the needs of your customers, or falling short of their expectations.

You want to have loyal customers who consistently come back to your business, and who care enough about you to…

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Turning A Negative Customer Interaction Into A Positive One Feb 03, 2016 »

The dreaded complaint, it happens to all of us. It's the nature of doing business. The difference between success and failure is in how you handle it. The trick is to plan ahead and turn it into an opportunity!

When a customer comes in or calls to complain, here's what you need to do:

  • Listen! Don't interrupt or get defensive.
  • Be calm and polite. They may follow your lead.
  • Don't take it personally, because it's not personal. The customer has a problem with your product or service, or they had a…
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Turning A Negative Into A Positive: Handling Customer Comments Nov 18, 2015 »

Negative reviews and comments happen, but they don't necessarily mean your business is headed for a disaster. Instead, with the help of a few tips and tricks, this situation can be turned into an opportunity for your business. Here are a few things to keep in mind when dealing with negative comments:

Document it

A negative comment can be an indicator that something is amiss in your business. Documenting complaints and comments can help you look at the comment when you are in a better frame of…

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How To Answer Your Phone: Tips On Phone Etiquette Jul 01, 2015 »

Whether you're a brand new startup just beginning to get your feet wet in the business world, or an established company with years of experience behind you, good phone etiquette can be one of the most important skills to have in order to connect with your customers.

The way your or your employee speaks to customers on the phone can either make or break your business, so check out this week's tip on five ways to excel in proper phone protocol.

Be Friendly In Your Greeting

Great phone…

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Customer Service - The Key To Business Success Jun 04, 2015 »

As a business owner, what does customer service mean to you? Do you picture a literal definition, a memory of a good or bad experience with another business or an evaluation of how your company provides customer service?

Every interaction between your business and the public is a form of customer service. Every single one - even simply answering the phone to a wrong number can determine the success of your business.

Take a peek at social media. Here customers can loudly…

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